Vertex Care — Accidental Damage Protection

Vertex Care™ — Accidental Damage Service Contract
Last updated: 26 June 2025

1. Parties
   This Service Contract (“Agreement”) is made between Vertex Sky Sports Ltd,
   30 Stevens Close, Cottenham, CB24 8TT, United Kingdom (“Vertex”, “we”, “us”)
   and the original purchaser identified on the order confirmation (“you”).

2. Definitions
   Term                    Meaning
   ──────────────────────────────────────────────────────────────────────────────
   Product                 The custom-tailored skydiving garment purchased
                           from Vertex (full suit, two-piece suit, bootie
                           trousers, camera jacket or shorts etc).
   Plan                    The accidental-damage protection purchased under
                           this Agreement.
   Term                    The period selected at checkout – 12 months or
                           24 months – starting on the Product’s original
                           ship date.
   Accidental Damage       Sudden and unexpected physical damage arising from
                           a single identifiable event that renders the
                           Product unsafe, unserviceable or not fit for its
                           intended purpose.
   Manufacturing-Defect
   Warranty                The automatic, free 12-month guarantee provided
                           under the U.K. Consumer Rights Act 2015.

3. Scope of Cover
   3.1  The Plan covers one (1) valid Accidental-Damage claim to the Product
        during the Term. We will remake the same model to the same
        specifications and measurements. If changes are wanted to the design 
        or sizing we will charge an additional fee.
   3.2  Claims accepted under the Manufacturing-Defect Warranty do not count
        towards the single-claim allowance here.
   3.3  The Plan must be purchased at the same time as the Product and is
        non-transferable.
   

4. Pricing
   Category                  Rate (per year, rounded ↑ £5)
   Full or two-piece suits   15 % of base price
   Accessories               20 % of base price
   Term multiplier           1 yr ×1 | 2 yrs ×2

   Example: £285 full suit, 2-year Plan → 0.15 × £285 × 2 = £85.5 → £90.

5. How to Claim
   5.1  Email info@vertexskysports.com within 14 days of the incident with
        clear photos of the damage.
   5.2  After we have inspected the damage, ship the damaged Product to us at your cost. Mark the parcel
        “Return for repair – value £0” to avoid inbound duties. Failure to do this correctly may result in us rejecting the parcel at import.
   5.3  We inspect; if approved we remake the Product and ship it back via
        DHL at our expense, subject to current lead times.
   5.4  The replacement ends our agreement.

6. Exclusions
   • Cosmetic marks, fading or pilling that do not affect safety/performance.
   • Minor wear (e.g. Velcro fuzzing, broken popper).  
   • Damage from burns, chemicals, solvents, mould or insects.  
   • Damage while altered/repaired by anyone other than Vertex.  
   • Loss, theft or deliberate damage.  
   • Commercial use (e.g. rental, tandem student suits).  

7. Limit of Liability
   Our total liability shall not exceed the original purchase price of the
   Product. We are not liable for indirect or consequential losses.

8. Cancellation & Cooling-Off
   You may cancel within 14 days of purchase for a full refund if no claim
   has been made. Email info@vertexskysports.com quoting your order number.
   After 14 days the Plan is non-refundable.

9. Data Protection
   Personal data is processed in line with UK GDPR. Claim photographs are
   stored securely for up to six years.

10. Legal Status & Governing Law
    This is a manufacturer’s service contract (not insurance) per FCA PERG 6.7.
    English law applies; disputes are subject to the exclusive jurisdiction
    of the English courts.

11. Contact
    Vertex Sky Sports Ltd — Vertex Care  
    Email: info@vertexskysports.com